Privacy Policy

1. Introduction

1.1 gcasino operates as an online gaming and sports betting platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. We are committed to handling your personal data responsibly, transparently, and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1.2 This Policy applies to all personal data collected through the gcasino website (gcasino.club), any associated mobile-optimized interfaces, customer support channels, and any other gcasino services. It covers data collected from registered players, prospective players, and visitors to the gcasino platform.

1.3 This Policy should be read alongside gcasino's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

1.4 If you have questions about how gcasino handles your personal data, please contact our Data Protection Officer (DPO) at [email protected].

2. Personal Data We Collect

2.1 gcasino collects the following categories of personal data from players:

2.2 gcasino does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for regulatory compliance, such as government-issued ID details for KYC purposes.

2.3 You are not required to provide all requested information; however, failure to provide certain mandatory data (such as identity and contact information) may prevent gcasino from creating or maintaining your account.

3. How We Collect Your Data

3.1 gcasino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the gcasino platform, including IP addresses, device identifiers, and browsing behavior via cookies and similar technologies;
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and publicly available sources where permitted by law;
• Regulatory sources: Information received from Philippine regulatory authorities, law enforcement agencies, or other gaming operators in connection with self-exclusion programs or AML obligations.

4. How We Use Your Personal Data

4.1 gcasino uses your personal data for the following purposes:

• To create, verify, and manage your gcasino account;
• To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method;
• To verify your identity and age (21+ requirement) in compliance with Philippine regulations;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To provide customer support and resolve disputes;
• To administer bonuses, promotions, and loyalty programs;
• To monitor gaming activity for responsible gaming purposes and enforce self-exclusion or deposit limit settings;
• To send you transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send you marketing communications about gcasino promotions, where you have provided consent;
• To improve the gcasino platform, analyze usage patterns, and optimize user experience;
• To comply with applicable legal and regulatory obligations under Philippine law.

4.2 gcasino will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

5.1 gcasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game delivery);
• Legal obligation: Processing required to comply with Philippine laws, including AML regulations, KYC requirements, and gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

6.1 gcasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Technology providers: Cloud hosting, data analytics, and platform infrastructure providers who process data on gcasino's behalf under strict data processing agreements;
• Regulatory authorities: Philippine government agencies, law enforcement, and gaming regulators, where disclosure is required by law or court order;
• Responsible gaming organizations: Where required to enforce self-exclusion programs or share information with PAGCOR-affiliated responsible gaming initiatives;
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

6.2 All third parties with whom gcasino shares personal data are required to handle such data in accordance with applicable data protection laws and gcasino's data processing standards.

7. Data Retention

7.1 gcasino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations.

7.2 The following retention periods apply as a general guide:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML and gaming regulatory requirements;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction;
• KYC documents: Retained for a minimum of 5 years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for 3 years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn, plus 1 year for compliance documentation purposes.

7.3 Upon expiry of the applicable retention period, gcasino will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

8.1 gcasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gcasino platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to gcasino systems;
• Incident response procedures for detecting, reporting, and managing data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gcasino will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules.

8.3 While gcasino takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your gcasino login credentials and for notifying us immediately of any suspected unauthorized access to your account.

9. Your Data Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gcasino:

• Right to be informed: The right to know what personal data gcasino collects and how it is used;
• Right of access: The right to request a copy of the personal data gcasino holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal and regulatory retention requirements;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

9.2 To exercise any of the above rights, please submit a written request to [email protected]. gcasino will respond to all data rights requests within 15 business days of receipt, subject to identity verification.

9.3 Please note that certain rights may be limited where gcasino is required to retain your data to comply with legal obligations or to defend against legal claims.

10. Cookies & Tracking Technologies

10.1 gcasino uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Used to collect anonymized data about how players interact with the gcasino platform, helping us identify areas for improvement;
• Preference cookies: Used to remember your settings and preferences, such as language selection and responsible gaming tool configurations;
• Marketing cookies: Used to deliver relevant promotional content about gcasino, where you have provided consent.

10.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gcasino platform. For essential cookies, no opt-out is available as they are strictly necessary for service delivery.

10.3 gcasino does not use cookies to track your activity on third-party websites unrelated to gcasino.club.

11. Minors & Age Policy

11.1 gcasino strictly enforces a minimum age of 21 years for all registered players, in compliance with Philippine gambling regulations. gcasino does not knowingly collect personal data from persons under the age of 21.

11.2 If gcasino discovers that personal data has been collected from a person under the age of 21, the relevant account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations), and any deposited funds will be returned to the payment source used.

11.3 If you believe that a minor has registered on the gcasino platform, please notify us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

12.1 gcasino primarily processes and stores personal data within the Philippines. Where data is transferred to service providers or technology partners located outside the Philippines, gcasino ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012.

12.2 gcasino will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

13. Changes to This Policy

13.1 gcasino reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the gcasino platform at least 7 days before the changes take effect, where practicable.

13.2 Your continued use of the gcasino platform after the effective date of any amendment constitutes your acceptance of the revised Policy. The most current version of this Policy will always be available at gcasino.club/privacy-policy.

14. Contact & Data Protection Officer

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or gcasino's handling of your personal data, please contact our Data Protection Officer:

14.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. gcasino encourages players to contact us first so we can address your concerns directly.